Privacy policy

Last updated: 24 October 2026

This privacy policy explains how Gadget Surgery collects, uses and protects your personal information when you visit gadgetsurgery.co.uk, book a repair, send us a device or contact us. It also explains your rights under UK data protection law.

Who we are

Gadget Surgery is a trading name of Aratel Trading LTD, a company registered in England and Wales [company number: 13977808]. We are the "controller" of your personal information, which means we decide how and why it is used.

Address: 22 Crown Hills Avenue, Leicester LE5 4HD, United Kingdom
Email: [email protected]
Phone and WhatsApp: 0786 704 1717

The information we collect

Information you give us when you book a repair, place an order, fill in our contact or booking form, message us on WhatsApp or by email, or bring a device to our workshop:

your name, email address, phone number and postal address
details of your device and the fault (for example the console model, serial number and what is wrong with it)
order and booking details, and messages you send us
photos or videos of your device that you send us or that we take during the repair

Payment information. Card and other payments are handled by Shopify Payments and the payment providers shown at checkout. We do not see or store your full card details.

Information collected automatically when you use our website, such as your IP address, browser and device type, pages visited and how you arrived at our site. This is collected using cookies and similar technologies (see "Cookies" below).

Data stored on your device

We repair hardware. We do not need to access, copy or look at games, accounts, saved data, photos or other personal content stored on your console or controller, and we do not do so except where it is strictly necessary to test that a repair has worked (for example, turning the console on and checking it reaches the home screen). Please sign out of accounts or back up anything important before sending us a device where you can.

How we use your information, and our lawful basis

To carry out your repair or order: diagnosing and repairing your device, taking payment, returning your device by post, and keeping you updated by email, text message (SMS) or WhatsApp. Lawful basis: performance of a contract with you.
To reply to your questions and quote requests. Lawful basis: taking steps at your request before entering into a contract, and our legitimate interests in responding to customers.
To provide our 90-day warranty and handle refunds or complaints. Lawful basis: performance of a contract and our legal obligations.
To keep business, tax and accounting records. Lawful basis: legal obligation.
To run, secure and improve our website, including preventing fraud and understanding how visitors use it. Lawful basis: our legitimate interests in running a safe and effective website.
To send you marketing emails or messages, only where you have agreed or where you are an existing customer and have not opted out. You can unsubscribe at any time. Lawful basis: your consent, or our legitimate interests for similar services to existing customers.
To ask you to leave a review after a repair. Lawful basis: our legitimate interests.

Who we share your information with

We do not sell your personal information. We share it only with trusted service providers who help us run our business, and only as much as they need:

Shopify: our online shop, booking and checkout platform
Payment providers: Shopify Payments, PayPal and the other payment methods shown at checkout
Royal Mail: to post repaired devices back to you
Google: email (Google Workspace), and website analytics and advertising measurement
WhatsApp (Meta): if you choose to contact us on WhatsApp
Twilio: to send you text message (SMS) updates about your booking and repair
Cloudflare: website security and delivery
Review and website apps we use on our shop to display reviews and handle bookings

We may also share information where the law requires it, to protect our legal rights, or if our business is sold or restructured (in which case your information would remain protected by this policy).

International transfers

Some of our service providers, such as Shopify, Google, Meta, Twilio and Cloudflare, may store or process information outside the UK, including in the European Economic Area, Canada and the United States. Where this happens, we rely on the protections required by UK law, such as UK adequacy regulations or the UK International Data Transfer Agreement or Addendum, to make sure your information stays protected.

How long we keep your information

Repair and order records: 6 years after the repair, for tax, accounting and warranty purposes
Enquiries that do not lead to a repair: up to 12 months
Marketing contact details: until you unsubscribe
Website analytics: in line with the retention settings of our analytics provider (typically up to 14 months)

Devices left with us and not collected are handled as set out in our Terms of Service.

Cookies

Our website uses cookies and similar technologies. Some are essential to make the shop and checkout work (for example, remembering what is in your basket). Others help us understand how the site is used and measure our advertising; we only use these where you have agreed through the cookie banner. You can change your choice at any time using the cookie settings on our website, or by adjusting your browser settings.

Your rights

Under UK data protection law you have the right to:

ask for a copy of the personal information we hold about you
ask us to correct information that is wrong or incomplete
ask us to delete your information
ask us to restrict how we use your information
object to us using your information, including for direct marketing
ask us to transfer your information to another organisation
withdraw your consent at any time, where we rely on consent

To use any of these rights, contact us at [email protected]. We will respond within one month. There is usually no charge.

Complaints

If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator: ico.org.uk/make-a-complaint or 0303 123 1113.

Children

Our services are intended for adults. If you are under 18, please ask a parent or guardian to book the repair for you.

Keeping your information secure

We use appropriate technical and organisational measures to protect your personal information, and we only work with service providers who do the same. No method of sending information over the internet is completely secure, but we take reasonable steps to keep your information safe.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.

Contact us

Gadget Surgery (Aratel Trading LTD), 22 Crown Hills Avenue, Leicester LE5 4HD
Email: [email protected]
Phone and WhatsApp: 0786 704 1717
Contact page: gadgetsurgery.co.uk/pages/contact