Frequently asked questions
How much does a PS5 HDMI port repair cost?
£80 by post, including free tracked return, or £70 if you drop it off at our Leicester workshop. Most are fixed the same day and covered by our 90-day warranty.
How much is a PS5 controller stick drift repair?
A base fee of £15 by post, or £10 if you drop it off in Leicester, plus the repairs you choose – stick drift, TMR stick upgrades and more. See every price on our PS5 DualSense repair page.
Is it cheaper to drop my console off?
Yes. Drop-off repairs at our Leicester workshop cost £10 less than postal repairs for consoles and £5 less for controllers, because there's no return postage. Drop-off is by appointment, 7 days, 8am–10pm.
Where are you and when are you open?
22 Crown Hills Avenue, Leicester LE5 4HD. Monday to Sunday, 8am–10pm, by appointment only.
How long does a repair take?
Most repairs are finished the same day. Book a drop-off time online on the repair’s page, or post your device to us.
What happens if you can't fix it?
Diagnosis is free. If you dropped it off in Leicester, there's nothing to pay. If you posted it to us, we charge £10 to cover return postage and handling.
Can I post my console to you from outside Leicester?
Yes. Book the repair online, post your console or controller to us, and we send it back by Royal Mail Tracked once it's fixed. Return postage is free, and insured Special Delivery is available.
Is there a warranty on repairs?
Yes. Every repair comes with a 90-day warranty.